United Airlines’ Public Relations Crisis

United Airlines’ Public Relations Crisis

How many ways can United Airlines screw up? First it was the leggings controversy which was discussed here. Now it is the videotaped removal of a paying passenger who was unwilling to leave a flight for another the next day and the ensuing controversy it has caused. CNN explains the story and enumerates on the many problems this is causing United. In the end, the untaken offer of $800 compensation to the passenger will cost United Airlines hundreds of millions of dollars. In the future, a higher passenger compensation might be in order. Meanwhile, an apology might help; because before long, if this continues, the CEO might be losing his job.