United Airlines’ Public Relations Crisis

Tag Archives: crisis management

United Airlines’ Public Relations Crisis

How many ways can United Airlines screw up? First it was the leggings controversy which was discussed here. Now it is the videotaped removal of a paying passenger who was unwilling to leave a flight for another the next …

Crisis Management of Leggings Issue

United Airlines is in crisis mode today after girls wearing leggings were made to either change out of them or add skirts before they could fly. A blogger with a small following tweeted about the situation and it grew from …

Wells Fargo’s Reputation Management Lesson

Wells Fargo is a great company. However, it was ill-served by its former CEO John Stumpf who didn’t quickly own the false financial accounts that came to light during his leadership. This commentary article in Fortune provides a very good …

Crisis Management Planning Needed More Than Ever

Lately, there has been extensive media coverage of companies in crisis. Samsung, with its new Galaxy Note 7 smartphone recall from batteries that overheat, is seeking to resurrect brand confidence. Wells Fargo, with its CEO John Stumpf under fire before …

Stopping Viral Rumors on Social Media

Ignoring viral rumors on social media doesn’t work, especially when it comes to government. That’s the conclusion of research performed at the University of Washington’s Emerging Capacities of Mass Participation Laboratory and covered by GovTech.com. A simple statement by …

Crisis Management: SeaWorld Decision

For some time now, SeaWorld has been receiving extensive negative publicity for a trainer’s death by an orca whale, its orca shows and its orca breeding program. Until yesterday, the company’s crisis management has been ineffective. Now they have made …

VW’s Crisis Communications Screwup

The New York Times has done a very good job of showing how VW has managed to totally botch its crisis communications in the wake of an emissions cheating scandal. This once revered brand continues to sully its reputation without …

Chipotle’s Crisis Management Move

Chipotle appears to finally be on a crisis management offensive. As reported by CNN, it plans to close all its stores on February 8th for food safety training. This is one of a number of marketing activities designed to …

Chipotle Ramps Up Media Relations

PRWeek describes some of the media relations efforts being made by embattled Chipotle restaurant chain to overcome damage to its brand from multiple outbreaks of customer illness as a result of consuming its food. As outbreaks continue, the company’s crisis …

Crisis Management At Chipotle

Chipotle gets high marks for communicating the many qualities that differentiate its brand. However, struck with repetitive and different food related illnesses, its crisis management processes are lacking. The Washington Post reviews in-depth some of the steps the company has …