We all know that customer satisfaction is important to the success of a business. But is customer satisfaction enough to succeed in a grueling, competitive marketplace? The winner of this year’s discount department store customer satisfaction analysis by Roy Morgan …
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Tag Archives: Customer Satisfaction
You would think after all the recent airline viral videos related to overbooking and ongoing complaints about seat room and extra fees that airline industry customer satisfaction scores would be at new lows. And you’d be wrong. They are actually …
Gallup studied maintaining customer satisfaction in B2B relationships. Their research shows how important that relationship is. They also point out the role integrity, pride, confidence and passion play in keeping business customers. …
Nearly half of consumers expect customer-satisfaction issues to be handled through social media … the story on digital media site AllTwitter by Media Bistro.…