Crisis Management from a Legal Perspective

Tag Archives: reputation management

Crisis Management from a Legal Perspective

Managing a brand’s reputation in a crisis is challenging for the public relations team, but then the legal team gets involved and the complexity often increases. However, the legal team has their crisis management concerns and often the public relations …

Physician Reputation Management and Yelp

A few bad online ratings and reviews for physicians can ruin a practice. The Wall Street Journal, in this Marketwatch link, examines the challenges physicians face with Yelp ratings and reviews and how some are addressing the issue of …

Wrestling With Likely False Viral Story

Proctor & Gamble has been trying to address an unverified viral story about an infant dying from using one of its cold remedy products. The story appears to initially have been posted on a blog site. The Cincinnati Business Courier

Samsung Reputation Management

Slash Gear has seven recommendations for Samsung reputation management in the face of their Galaxy 7 phone fires. We find a couple over-the-top, but there are also very strong solutions proposed. “Clarifying what happened” is listed as number seven. This …

Wells Fargo’s Reputation Management Lesson

Wells Fargo is a great company. However, it was ill-served by its former CEO John Stumpf who didn’t quickly own the false financial accounts that came to light during his leadership. This commentary article in Fortune provides a very good …

Resurrecting A Brand’s Reputation After A Crisis

BBC News explores ideas on how a company can repair a brand’s good reputation after a crisis. Many of the recommendations are standard reputation management tactics. There was one piece of advice we found particularly smart, “in the event of …

Reputation Management Scheme Exposed

Courthouse News Service has an interesting story of how poor reviews posted on Google were removed by a group of businesses claiming they could help companies with their reputation management. The scheme is described in a lawsuit filed by Consumer …

Banks Have Reputation Problem

Reverse Mortgage Daily discusses research from Gallup showing that banks have a reputation problem. Ever since the Great Recession consumers don’t trust banks. Interestingly, the higher the household income, the greater the reputation problem. Gallup sums up the situation this …

Reputation Management in 3 Steps

We came across this article in Search Engine People that provides a 3-step process for on-line reputation management. It is succinct and we’re pretty much agree with what it has to say. All-in-all it’s a pretty good primer on how …

Reputation Management Backfires at UC Davis

According to the Huffington Post, “The University of California, Davis paid consultants $175,000 to manipulate the school’s Google results and remove hits regarding an on-campus officer pepper-spraying a group of students in 2011 — but the move actually drew …