Secret to Customer Satisfaction More Tech?

Secret to Customer Satisfaction More Tech?

table-for-two_925xAccording to this story at NBCNews, the the solution to keeping customers satisfied is to reduce staff and add good technology. At least that is what the restaurant industry is finding in the annual survey from the American Customer Satisfaction Index (ACSI) Restaurant Report 2018. The new research shows that it is not just Millennials who are enjoying the technology. Many age groups are ordering more, are happier and enjoy the speed at which their orders are processed. The story cautions that not all technology is good, but when it works well it has a strong influence on customer satisfaction.