A virus rages through a senior living community. Numerous residents and staff fall ill, and some are taken to the hospital. The community has to postpone move-ins and turn away visitors. Amidst the pandemonium, little thought is given to saving …
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Category Archives: crisis communications
When the concept of senior living arose some decades ago, it was rooted in the hospitality business. The demographics of aging have made care a much larger component than originally expected and planned. With many residents living with a range …
Wells Fargo is a great company. However, it was ill-served by its former CEO John Stumpf who didn’t quickly own the false financial accounts that came to light during his leadership. This commentary article in Fortune provides a very good …
BBC News explores ideas on how a company can repair a brand’s good reputation after a crisis. Many of the recommendations are standard reputation management tactics. There was one piece of advice we found particularly smart, “in the event of …
Star athletes and others in the media eye are known to shoot themselves in the foot on occasion. Ryan Lochte is a prime example. After losing four major sponsors, it’s clear he needs crisis communications counsel. (See Mashable article.) We …
PRWeek examines the crisis communications done by Maria Sharapova after the recently banned substance meldonium was found in her blood by the International Tennis Federation. It was honest and forthright, done quickly and just by her. As a result, the …