Reputation Attack: Don’t Counterattack

Category Archives: reputation management

Reputation Attack: Don’t Counterattack

wham bamThis is a controversial subject in public relations reputation management. Some public relations companies, in support of clients whose reputation has been attacked, will recommend counterattacking the attacker, especially through “dark websites”. Going on the offensive might sound good to …

Saving Reputation Means Saving Revenues

A virus rages through a senior living community. Numerous residents and staff fall ill, and some are taken to the hospital.  The community has to postpone move-ins and turn away visitors. Amidst the pandemonium, little thought is given to saving …

Senior Health Complexity: MD’s Crisis Help

When the concept of senior living arose some decades ago, it was rooted in the hospitality business. The demographics of aging have made care a much larger component than originally expected and planned. With many residents living with a range …

Physician Reputation Management and Yelp

A few bad online ratings and reviews for physicians can ruin a practice. The Wall Street Journal, in this Marketwatch link, examines the challenges physicians face with Yelp ratings and reviews and how some are addressing the issue of …

Wrestling With Likely False Viral Story

Proctor & Gamble has been trying to address an unverified viral story about an infant dying from using one of its cold remedy products. The story appears to initially have been posted on a blog site. The Cincinnati Business Courier

Samsung Reputation Management

Slash Gear has seven recommendations for Samsung reputation management in the face of their Galaxy 7 phone fires. We find a couple over-the-top, but there are also very strong solutions proposed. “Clarifying what happened” is listed as number seven. This …

Wells Fargo’s Reputation Management Lesson

Wells Fargo is a great company. However, it was ill-served by its former CEO John Stumpf who didn’t quickly own the false financial accounts that came to light during his leadership. This commentary article in Fortune provides a very good …

Reputation Management Scheme Exposed

Courthouse News Service has an interesting story of how poor reviews posted on Google were removed by a group of businesses claiming they could help companies with their reputation management. The scheme is described in a lawsuit filed by Consumer …

Banks Have Reputation Problem

Reverse Mortgage Daily discusses research from Gallup showing that banks have a reputation problem. Ever since the Great Recession consumers don’t trust banks. Interestingly, the higher the household income, the greater the reputation problem. Gallup sums up the situation this …

Reputation Management in 3 Steps

We came across this article in Search Engine People that provides a 3-step process for on-line reputation management. It is succinct and we’re pretty much agree with what it has to say. All-in-all it’s a pretty good primer on how …