When the concept of senior living arose some decades ago, it was rooted in the hospitality business. The demographics of aging have made care a much larger component than originally expected and planned. With many residents living with a range …
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Senior Health Complexity: MD’s Crisis Help
Tag Archives: reputation management
It’s 11:00 pm on Saturday night and a crisis threatens your senior living company. Now you can immediately turn to the nation’s leading senior living public relations firm for help. SL Crisis Mitigation, a division of Goldman & Associates, …
An organization could spend many years building its reputation to only have it thrown into question overnight. The lessons for rebuilding personal reputation in this article by Ray Hennessey for Ragan’s PR Daily are of value to organizations as well. …
Managing a brand’s reputation in a crisis is challenging for the public relations team, but then the legal team gets involved and the complexity often increases. However, the legal team has their crisis management concerns and often the public relations …
A few bad online ratings and reviews for physicians can ruin a practice. The Wall Street Journal, in this Marketwatch link, examines the challenges physicians face with Yelp ratings and reviews and how some are addressing the issue of …
Proctor & Gamble has been trying to address an unverified viral story about an infant dying from using one of its cold remedy products. The story appears to initially have been posted on a blog site. The Cincinnati Business Courier…
Slash Gear has seven recommendations for Samsung reputation management in the face of their Galaxy 7 phone fires. We find a couple over-the-top, but there are also very strong solutions proposed. “Clarifying what happened” is listed as number seven. This …
Wells Fargo is a great company. However, it was ill-served by its former CEO John Stumpf who didn’t quickly own the false financial accounts that came to light during his leadership. This commentary article in Fortune provides a very good …
BBC News explores ideas on how a company can repair a brand’s good reputation after a crisis. Many of the recommendations are standard reputation management tactics. There was one piece of advice we found particularly smart, “in the event of …
Courthouse News Service has an interesting story of how poor reviews posted on Google were removed by a group of businesses claiming they could help companies with their reputation management. The scheme is described in a lawsuit filed by Consumer …